This 2½ HOUR Managing Difficult People workshop empowers you to effectively deal with the range of different people who come in and out of your life, from business clients, staff, customers and suppliers, to family and friends.
You will learn about what motivates humans (you and others) to behave in certain ways, and how your communication and language can be tailored to manage your state and the emotions of others influence behaviour and outcomes.
You will learn specific tools to assist you to master your interpersonal relationships in any area of your life.
